Effective date: Tuesday 7 April 2026
Al Basha Group (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit https://albashagroup.com, contact us, submit an inquiry, or use our website.
By using our website, you agree to the practices described in this Privacy Policy.
Who We Are
Al Basha Group is a business based in Jordan offering products and services related to air conditioning units, water coolers, spare parts, and related appliances.
Al Basha Group
Website: https://albashagroup.com
Email: info@albashagroup.com
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Your name
- Your phone number
- Your email address
- Your company name, if provided
- Your city or location, if provided
- Any details you include in a contact form, inquiry form, or message
We may also collect certain technical information automatically when you use the website, such as:
- Your IP address
- Browser type and device type
- Pages visited and time spent on the website
- Referral source, such as a search engine or another website
- General usage and interaction data
How We Use Your Information
We use your information to:
- Respond to inquiries and requests
- Provide information about our products and services
- Communicate with you about your request or interest in a product
- Improve our website, content, and user experience
- Monitor website performance and traffic
- Maintain website security and prevent misuse
- Comply with legal or regulatory obligations where applicable
We only use personal information for legitimate business purposes related to operating our website and serving our customers. These uses align with standard data-protection principles such as lawful processing, specific purpose, and accuracy.
Contact Forms and Product Inquiries
If you submit a contact form, request information, or inquire about a product, we collect the information you provide so that we can respond to you. This may include your name, phone number, email address, and message content.
We use this information only to handle your inquiry, follow up with you, and provide relevant information about the requested product or service.
Cookies
Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and help us improve performance.
Cookies are small text files stored on your device by your browser. Some cookies are necessary for the website to function properly, while others help us understand how visitors use the site.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.
Analytics and Website Usage Data
We may use analytics tools to better understand how visitors use our website. These tools may collect information such as pages visited, time on site, device type, geographic region, and general interaction data.
This information helps us improve our website structure, content, performance, and customer experience. We do not use analytics data to personally identify visitors unless it is combined with information they voluntarily submit to us.
Embedded Content and Third-Party Links
Some pages on our website may include embedded content or links to third-party websites, such as maps, videos, social media pages, or external services. If you interact with such content, those third parties may collect information according to their own privacy policies.
We are not responsible for the privacy practices of third-party websites or services.
How We Share Information
We do not sell your personal information.
We may share your information only when necessary in limited situations, such as:
- When needed to respond to your request or provide a service you asked for
- With service providers supporting the operation, maintenance, security, or analytics of the website
- When required by law, regulation, legal process, or official request
- To protect our rights, website, business, users, or the public
Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining records, improving services, meeting legal obligations, and protecting our business interests.
When personal information is no longer needed, we will delete it, anonymize it, or securely store it only where required for legal, administrative, or security reasons.
Data Security
We take reasonable technical and organizational measures to help protect personal information against unauthorized access, alteration, disclosure, misuse, or loss. However, no website, server, or electronic transmission is completely secure, and we cannot guarantee absolute security.
Your Rights
Subject to applicable law, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Object to or request restriction of certain processing
- Withdraw consent where processing is based on consent
- Request information about how your personal data is used
To make a privacy-related request, please contact us using the details listed below. We may need to verify your identity before responding to your request. Rights such as access, correction, and objection are broadly consistent with the data-subject protections recognized under Jordan’s current privacy framework.
Children’s Privacy
Our website is intended for general business and customer use and is not directed to children. We do not knowingly collect personal information from children without appropriate authorization. If you believe that a child has provided personal information through our website, please contact us so we can review and remove it where appropriate.
International Access
Our business is based in Jordan. If you access the website from outside Jordan, please note that your information may be processed and stored in systems or services used to operate the website and respond to inquiries.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, or business operations. Any updated version will be posted on this page with a revised effective date.
Contact Us
If you have any questions about this Privacy Policy or would like to make a request regarding your personal information, please contact us:
Al Basha Group
Website: https://albashagroup.com
Email: info@albashagroup.com